Cancellation Clause

Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, take possession of the goods.

To exercise your right of cancellation, you must inform us

Zoonar GmbH
Managing Partners:
Michael Krabs, Paul Watzlaw
Buttstrasse 4
22767 Hamburg
Telephone +49 (0)40 390 9291


in an explicit declaration (e.g. by letter delivered by post, facsimile or email) about your decision to cancel this contract. For this purpose, you may use the enclosed sample cancellation form, although this is not required.

To comply with the cancellation period, it is sufficient that you send us notification of exercise of the cancellation right before expiration of the cancellation period.

Consequences of cancellation
If you cancel this contract, we are required to refund all payments that we received from you, including delivery costs (except for additional costs arising for the reason that you selected a different form of delivery from a lower cost, standard delivery offered by us) with immediate effect and no later than fourteen days from the date of that we receive notification of your cancellation of this contract. For this refund, we will use the same means of payment that you employed in the original transaction, unless a different arrangement is expressly agreed with you. Under no circumstances will you be charged any fee for this refund. We may refuse the refund until we have received the returned goods or until you have provided documentary evidence that you have sent the good for return delivery, whichever is the earlier.

You must send the goods by return delivery or hand over the goods immediately and in any event no later than fourteen days from the day that you notify us

of the cancellation of this contract. This time limit is deemed to be complied with if you send the good before expiration of the fourteen day limit.
You shall bear the direct costs of the return delivery of the goods.
You will only be liable for any loss of value of the goods if the loss of value is attributable to any handling of the goods not essential for testing their condition, properties and functioning.
End of the cancellation clause

Exclusion/expiration of cancellation clause
In distance contracts pursuant to Section 312g para. 2 of the German Civil Code (BGB), the right of cancellation does not apply to delivery of goods that
  • are not pre-assembled and the production of which is determined by individual selection or determination by the consumer or are tailored specifically to the personal needs of the consumer
  • due to their nature are not suitable for return delivery or
  • are easily perishable, or
  • are past their expiry date
  • contracts for delivery of audio or video recordings, visual material (photos) or computer software in sealed packaging, when the seal has been removed after delivery.

Cancellation form
If you wish to cancel this contract, please fill in this form and send it back to us.

Zoonar GmbH
Managing Partners: Michael Krabs, Paul Watzlaw
Buttstr. 4, 22767 Hamburg
Phone +49 (0)40 390 9291

I/we(*) hereby cancel the contract that I/we(*) entered into for purchase
of the following goods (*)/delivery of the following services(*)

Ordered on (*)/received on (*)
Name(s) of consumer(s)
Address(s) of consumer(s)

of consumer(s) (only for notification on paper)

(*) Delete whichever is not applicable.